At AIM Platinum LLC, we are committed to providing timely, reliable, and high-quality digital services. This Service Delivery Policy outlines how we deliver our services, expected timelines, and client responsibilities.
1. Scope of Services
AIM Platinum LLC provides digital services only. Services include:
- Digital Marketing
- Website Design & Development
- SEO (Search Engine Optimization)
- Branding & Graphic Design
- Online Review Management
- Website Maintenance & Security
Note: No physical products are shipped.
2. Service Start Time
Services commence within 5 working days after:
- Payment confirmation
- Completion of client onboarding
Important: Delays in providing necessary materials, access, or approvals by the client may postpone service start.
3. Service Delivery Methods
All services are delivered digitally using secure and reliable methods, including:
- Email Communication: Project updates, reports, and deliverables.
- Online Dashboards: Access to SEO analytics, social media reports, and performance metrics.
- Websites & Platforms: Websites, landing pages, and social media content are delivered and maintained online.
4. Ongoing & Monthly Services
- Monthly services continue according to the selected plan.
- Performance reports, updates, and strategy sessions are provided based on the service level and plan.
- Clients are responsible for providing timely feedback and approvals to ensure smooth service delivery.
5. Client Responsibilities
Clients agree to:
- Provide accurate information and access required to deliver services.
- Respond promptly to communications to avoid delays.
- Ensure compliance with applicable laws related to their business operations.
6. Limitation of Service Delays
- AIM Platinum LLC will make reasonable efforts to meet all delivery timelines.
- Delays caused by client inaction, external dependencies, or unforeseen circumstances are not the responsibility of AIM Platinum LLC.
7. Contact for Service Queries
For any questions or support regarding service delivery, please contact:
AIM Platinum LLC
Email: info@aimplatinum.com
Phone: [+1 (406) 235-6312]